Computer Support and Contacts
Email: help-desk@mml.cam.ac.uk (preferred if at all possible)
Telephone the Help Desk: 01223 (3)35033
Office: Room 137 on the first floor of the Raised Faculty Building (RFB), next to the CALL Facility
Office Hours: Core hours are 8.45 - 5.15 and staff are routinely around either before or after those times.
Ian Smeeton provides specialist local support to the Phoentics Lab. We provide support to all other members of the Faculty with a couple of exceptions:
If you're an undergraduate or member of staff with a problem with the computer in your college you should talk to your local support staff. We're not able to support home machines.
Otherwise, if you have a problem with any IT equipment (hardware or software) in the Raised Faculty Building, including the Grad Centre, Library IT Rooms, the CALL Facility, the teaching rooms, the machine in your office, your phone or shared printer, or have a general query about how to achieve your computing goals, or make the most of the technology available to you, you need to talk to us. We can also advise on specific projects or the technological aspects of your grant applications.
STAFF: If you're calling about the computer in your office and are unsure of its network identity - assuming your network connection is working - point your browser at whatsmyip.org and quote the number that appears at the top of the screen. If you're contacting us regarding a computer in one of the teaching rooms please follow the guidelines for students.
STUDENTS: If you're calling about a problem with one of the PWF computers in the Library, CALL Facility or Graduate Centre, please quote the number on the top of the computer that should read something like PCMMLGC01 as this will speed things up no end.
Our Commitment
- We'll endeavour to resolve your problem, or provide the appropriate advice, in a timely manner. Please be advised though that at peak times of year, such as the start of Michaelmas Term, demand for services and support is extremely high and delays can, regrettably, occur. Wherever possible, we strongly advise staff to contact us with any questions regarding use of equipment well in advance so that we can plan our schedules appropriately.
- We will acknowledge receipt of your email or call.
- If we're unable to resolve your problem straight away we will keep you appraised of progress towards its resolution. Your enquiry won't disappear into a black hole.
